End User License Agreement (EULA)

1. License Grant

1.1 Limited License

Subject to your continued compliance with this Agreement and our Terms of Service, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software solely for the internal business operations of your registered Malaysian business.

1.2 Scope of License

This license permits you and your authorised staff to:

• Access the Software through supported mobile applications, web browsers, and devices
• Maintain one (1) business account and the staff seats included in your subscription tier
• Use the features available to your subscription tier — including appointment and booking management, staff scheduling, WhatsApp customer communications, Google review management, LHDN e-Invoicing, payment collection, and analytics
• Upload, store, and manage your business and customer content as permitted by the Software

1.3 Subscription Tiers

The Software is offered through multiple subscription tiers (such as Starter, Growth, and Business). Your access to specific features depends on your selected plan. The Company may modify, add, or remove features from any tier with reasonable notice.

2. License Restrictions

You shall not, and shall not permit any third party to:

• Copy, modify, adapt, translate, or create derivative works based on the Software
• Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Software, except to the extent expressly permitted by applicable law
• Rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the Software or access to it to any third party
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Software
• Use the Software to build a competing product or service, or copy any feature, function, or design of the Software
• Use automated scripts, bots, crawlers, scrapers, or similar tools to access or extract data from the Software
• Interfere with, disrupt, overload, or impair the Software or the networks and services connected to it
• Attempt to gain unauthorised access to the Software, other accounts, or any systems or networks connected to it
• Use the Software for any unlawful purpose, to send unsolicited messages (spam), or in violation of any applicable Malaysian or international laws, or the terms of any integrated third party (including WhatsApp/Meta, Google, and LHDN)
• Share your account credentials, or use the Software to process data for any business other than your own registered business

3. Intellectual Property Rights

3.1 Company Ownership

The Software, including all content, features, functionality, design, source code, graphics, logos, and trademarks ("EzFlow" and related marks), is and shall remain the exclusive property of the Company and its licensors. This Agreement conveys no ownership interest in the Software, only a limited right of use revocable in accordance with this Agreement.

3.2 Your Content

You retain ownership of all content and data you submit through the Software, including your business information, customer records, bookings, invoices, images, and messages ("Your Content"). By submitting Your Content, you grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display Your Content solely for the purpose of operating, securing, maintaining, and improving the Software and providing the Services to you.

3.3 Feedback

If you provide suggestions, ideas, or feedback regarding the Software ("Feedback"), the Company may use it without restriction or obligation to you, and you assign to the Company all rights, title, and interest in such Feedback.

4. Data Collection and Privacy

4.1 Data Processing

The Software collects and processes personal data as described in our Privacy Policy and in compliance with the Personal Data Protection Act 2010 (PDPA). By using the Software, you consent to such collection and processing.

4.2 Customer Data and Your Responsibilities

You may upload personal data relating to your own customers and staff. With respect to that data you are the data controller and the Company acts as a data processor on your behalf. You are responsible for obtaining all necessary consents from your customers and staff, for using the Software (including WhatsApp messaging) lawfully, and for complying with the PDPA and all applicable laws in your collection and use of such data.

4.3 Data Security

The Company implements industry-standard security measures, including encryption in transit and at rest, role-based access controls, and audited storage. However, no method of transmission or storage is completely secure, and the Company cannot guarantee absolute security.

5. Payment and Subscription Terms

5.1 Subscription Plans

Access to certain features requires a paid subscription. Plans, pricing, and included features are as displayed at ezflow.my/pricing and within the Software at the time of purchase.

5.2 Payment Processing

Payments are processed by authorised third-party payment processors (including Stripe). The Company does not store or process your full card details directly. By making a payment, you agree to the applicable payment processor's terms in addition to this Agreement.

5.3 Auto-Renewal

Recurring subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You are responsible for managing and cancelling your subscription via Settings > Subscription or by contacting [email protected].

5.4 Refunds and Free Trial

Eligible plans include a free trial; a valid payment method is required at signup and your plan is charged automatically if not cancelled before the trial ends. Refunds and cancellations are governed by the Refund and Cancellation Policy set out in our Terms of Service, which forms part of this Agreement.

5.5 Price Changes

The Company may modify pricing. You will be notified at least thirty (30) days before any price increase takes effect, and changes will not affect your current billing period.

6. Disclaimers

6.1 "As Is" Basis

THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY MALAYSIAN LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

6.2 No Guarantee of Availability

The Company does not warrant that the Software will be uninterrupted, error-free, or secure. The Software may be subject to scheduled or unscheduled downtime for maintenance, updates, or causes beyond our control.

6.3 Software Tool Only

The Company provides the Software as a tool to operate your business. We do not guarantee any business outcome, revenue, or customer acquisition; do not act as your agent, representative, or partner; and do not provide legal, financial, accounting, or tax advice. You remain solely responsible for your business, your transactions with your customers, and your compliance obligations (including LHDN e-Invoicing submissions).

6.4 Third-Party Services

The Software integrates with third-party services (including WhatsApp/Meta, Google, LHDN MyInvois, and payment processors). The Company is not responsible for the availability, accuracy, or conduct of these third-party services, and your use of them is subject to their own terms.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY MALAYSIAN LAW:

• THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.
• THE COMPANY SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM: (a) YOUR USE OF OR INABILITY TO USE THE SOFTWARE; (b) TRANSACTIONS BETWEEN YOU AND YOUR CUSTOMERS; (c) UNAUTHORISED ACCESS TO YOUR ACCOUNT OR DATA; (d) SERVICE INTERRUPTIONS OR TECHNICAL FAILURES; (e) THE ACTS, OMISSIONS, OR FAILURES OF ANY THIRD-PARTY SERVICE.
• THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR RM100, WHICHEVER IS GREATER.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of or access to the Software
• Your violation of this Agreement or the Terms of Service
• Your violation of any rights of any third party, including your customers and staff
• Your collection, use, or handling of personal data, or any breach of the PDPA by you
• Your Content uploaded to or transmitted through the Software

9. Termination

9.1 Termination by You

You may terminate this Agreement at any time by deleting your account through the Software or by contacting us at [email protected]. Refunds upon termination, if any, are governed by the Terms of Service.

9.2 Termination by Company

The Company may suspend or terminate your license and access immediately, without prior notice, if you breach this Agreement, engage in fraudulent, abusive, or harmful conduct, fail to pay applicable fees, or if required by law.

9.3 Effect of Termination

Upon termination:

• Your license to use the Software is immediately revoked and you must cease all use
• You may request deletion of your personal data in accordance with the PDPA and our Privacy Policy
• Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law shall survive termination

10. Updates and Modifications

10.1 Software Updates

The Company may update, modify, or discontinue the Software (or any part of it) at any time, with or without notice. Updates may include bug fixes, feature additions or removals, and security patches. Continued use after an update constitutes acceptance of the change.

10.2 EULA Modifications

The Company may modify this Agreement at any time. Material changes will be communicated by email or in-app notice at least fourteen (14) days before they take effect. Your continued use of the Software after the effective date constitutes acceptance of the modified terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of Malaysia, including the Contracts Act 1950, Consumer Protection Act 1999, Personal Data Protection Act 2010, and Communications and Multimedia Act 1998.

11.2 Jurisdiction

You irrevocably submit to the exclusive jurisdiction of the courts of Malaysia for the resolution of any dispute arising from or relating to this Agreement.

11.3 Dispute Notification

Before initiating legal proceedings, you agree to notify the Company in writing at [email protected] and allow thirty (30) days for amicable resolution.

12. General Provisions

12.1 Entire Agreement

This Agreement, together with the Terms of Service, Privacy Policy, and PDPA Compliance Statement, constitutes the entire agreement between you and the Company regarding the Software.

12.2 Severability

If any provision of this Agreement is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

The Company's failure to enforce any right or provision shall not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer this Agreement without our prior written consent. The Company may assign this Agreement without restriction.

12.5 Language

This Agreement is drafted in English. In the event of any translation, the English version shall prevail.

12.6 Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, strikes, government action, or third-party service or internet failures.

13. Contact Information

For questions, concerns, or notices regarding this Agreement, please contact:

By creating an account and using EzFlow, you acknowledge that you have read, understood, and agree to be bound by this End User License Agreement.