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Why Your Competitors Have More Reviews (And What to Do About It)

Search "salon near me" in Google and look at the results. The business with 247 reviews and a 4.7 rating gets clicked. The one with 12 reviews and a 4.9...

AzrulRead time 9 minutes
Growth

Upselling and Cross-Selling for Service Businesses: Practical Scripts

The average service business captures only 60-70% of potential revenue from each customer interaction, according to McKinsey's 2024 Global Services Report....

AzrulRead time 8 minutes
Growth

Facebook Ads for Local Businesses: A RM500 Starter Budget Guide

Facebook (Meta) remains the most used social media platform in Malaysia, with 24.7 million users as of 2024, according to DataReportal's Digital Malaysia...

AzrulRead time 7 minutes
Growth

How to Handle Negative Reviews Without Damaging Your Reputation

A 2024 survey by BrightLocal found that 88% of consumers trust online reviews as much as personal recommendations, and 94% say a negative review has...

AzrulRead time 9 minutes
Growth

Word of Mouth Is Not Enough: Building a Growth System for Your Business

A 2024 survey by SME Corp Malaysia found that 67% of Malaysian micro-enterprises rely on word of mouth as their primary customer acquisition channel. While...

AzrulRead time 7 minutes