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Massage and Traditional Therapy Centers: Compliance and Booking

Malaysia's traditional and complementary medicine (T&CM) industry generated RM4.9 billion in revenue in 2024, according to the Ministry of Health Malaysia (M...

AzrulRead time 8 minutes
Industry

How Multi-Location Service Businesses Stay Consistent Across Branches

SME Corp Malaysia's 2024 Growth Study found that 71% of service businesses that expanded to a second location experienced a measurable quality decline in...

AzrulRead time 7 minutes
Industry

Mobile Service Businesses: The Untapped Opportunity in Malaysian Cities

Mobile service businesses, those that bring the service to the customer instead of the customer coming to a shop, grew 18% year-on-year in Malaysia in 2024,...

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Industry

Why Customer Experience Beats Discounts in the Service Industry

A 2024 PwC Malaysia survey found that 73% of Malaysian consumers rank customer experience as the most important factor in their purchasing decisions, ahead...

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Industry

Tuition Centres in Malaysia: Managing Growth Without Losing Quality

Malaysia's private tuition industry generated an estimated RM6.6 billion in revenue in 2024, according to the Ministry of Education's Private Education...

AzrulRead time 8 minutes